Last updated: 6 October 2025

Furrbit Limited (trading as “Furribe”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, attend our events, or subscribe to our newsletter.

1. Information We Collect

We may collect the following information from you:

• Your name (first and last)
  
• Your email address
  
• Your phone number (where provided)
  
• Information about your dog(s), such as name and breed
  
• Event booking and ticket information
  
• Newsletter subscription preferences
  
• Payment information (processed securely via third-party providers such as Stripe, PayPal, or TicketTailor – we do not store card details directly)
• Information provided for children’s tickets (e.g., age range) where applicable

2. How We Use Your Information

We use the information collected to:

• Manage event bookings and ticketing
  
• Communicate event updates and relevant information
  
• Send newsletters and marketing communications (where you’ve consented)
  
• Respond to enquiries via our contact form or email
  
• Improve our website, events, and services
  
• Comply with legal or regulatory obligations

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Consent – when you sign up to our mailing list or newsletter
  
• Contract – when you purchase tickets or engage with our services
  
• Legitimate interests – to improve our services, ensure safety at events, and build our community
  
• Legal obligation – to meet UK/EU regulatory requirements

4. Data Sharing

We do not sell or trade your personal information.
We may share your information with:

• Event partners (only where necessary and relevant to the service you’ve requested)
  
• Service providers (such as TicketTailor, Stripe, Beehiiv, Mailchimp) to facilitate ticketing, payments, or communications
  
• Legal authorities, where required by law.

5. Data Storage and International Transfers

All personal data collected by Furribe is stored securely in an Amazon Web Services (AWS) database within the UK/EEA. Some of our service providers (for example, Mailchimp, Beehiiv, Stripe, and TicketTailor) are based outside the UK/EEA, including in the United States. In such cases, your data may be transferred internationally under the provider’s standard contractual terms or equivalent compliance framework. These safeguards are designed to ensure that your personal data is handled securely and in accordance with UK GDPR and other applicable data protection laws.

6.Data Retention

We will keep your personal information for as long as necessary to provide our services and comply with our legal obligations. You may request deletion of your data at any time.

Marketing preferences will be retained until you unsubscribe or request deletion. You may request deletion of your data at any time (subject to our legal obligations).

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
  
• Request correction of inaccurate data
  
• Request deletion of your data (“the right to be forgotten”)
  
• Restrict or object to processing of your data
  
• Withdraw consent for marketing communications at any time
  
• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise these rights, please contact us at: info@furribe.com

7. Security

We take appropriate technical and organisational measures to safeguard your personal data against loss, misuse, or unauthorised access.

8. Cookies

Our website may use cookies to improve functionality and track usage. You can adjust your cookie settings in your browser.

9. Automated Decision-Making

We do not use your data for automated decision making or profiling.

10. Updates to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by posting the updated version on our website and, where appropriate, by email.

11. Contact Us

For any privacy-related questions, please contact us:

Furrbit Limited (trading as Furribe)
Registered in England & Wales: 16525506
Email: info@furribe.com